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roses and china

Terms & Conditions

Latest update April 28th, 2016

Hire period

Hire period is from 1-4 days. Please contact us if you wish to hire for longer than 4 days.

If possible, we will wash up after the event at the venue. If that is not possible, we ask that you rinse cutlery, china and glass items, and return them to the boxes in which they were delivered. We will then remove and wash them as part of the service. You may wash items by hand but under no circumstances should such items be put in a dishwasher.

Delivery and Collection

Delivery and collection of china and decorations are free within a 10 mile radius of Beamsley. Deliveries beyond the 10 mile radius will be charged at 45 pence per mile each way.

Washing up is included in the service as are the laundering and ironing of any linen and bunting.

Payment

A save-the-date fee of £50 is required at the time of ordering to secure your booking. The fee is non-refundable but will be deducted from your final bill.

The remaining balance is payable three weeks before your event. Payments must be made by cheque or bank transfer. Account details will be provided at the time of booking.

A refundable breakage deposit of £100 is required, which should be paid by separate cheque. This will be returned to you once we have collected and checked hire items (including any damaged items) and agreed any payment with you for damages.

China and glass breakages which happen while in the care of the hirer will be charged at five times the hire price of individual items. Chips are classed as breakages.

Any marks (stains or burn marks) that have appeared on linen or bunting during the period of hire while in the care of the hirer and which we cannot remove will result in a charge of five times the hire cost of the individual item affected.

Responsibility

The hirer is responsible for any loss or damage to goods supplied until collected by us. Any loss or damage will be reported to the hirer within 3 working days of its return and charged at normal replacement costs. Should lost stock be found subsequently and returned to us within 10 working days, a refund of such items will be made.

Goods are delivered clean and in working order. No responsibility can be accepted for any injury or damage caused by stock hired, however caused.
If an event styling package is booked, we will at all times do our utmost to ensure that displays created and installed by us are safe and will not cause injury or damage. We will not be responsible for any injury or damage caused by such displays if these have been interfered with by hirer or third party.  

Where candles are incorporated within the design, i.e. in candelabra, it is the customer’s responsibility to agree with the venue provider whether the venue and proposed location of the item deem it safe within their policy for the candles to be lit. If candles are included in the booking, ones of good quality will be supplied. However, no responsibility will be accepted should the provider of the venue deem it unsafe for them to be lit.

Quotations are subject to availability at the time of confirmation of the booking.

Cancellation

If a booking is cancelled by the hirer, refunds will be issued according the length of notice given:
15-21 days                    90%
10-14 days:                  75%
5-9 days:                      50%
2-4 days:                      25%
Less than 48 hours:  No refund.

 

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